All deliveries within India are FREE for our esteemed customers. We also give no hassle returns within 7days of delivery which are just ‘like free’. A Flat Rs100 returns fee will be charged which will be given back as bonus in your artcliq wallet on receiving the item at our warehouse.
We have partnered with reputed logistics companies like shiprocket, to ensure fast and safe delivery of your ordered products. Usually the product reaches its destination in 4-7 working days for domestic and 21-29 days for international orders after dispatch is done by the seller/artisan.
Order- For products available with the seller/artisan in stock, we try our best to collect and ship the same within 7 days. For all other non stock products, since they are sourced directly from the artisans, they will be made on order and it generally takes a week or two for producing before dispatching the product. We would sincerely like to thank you for your support to artisans and to ensure a good delivery experience, we will keep sending you notifications every 4-5 days on the progress of your ordered product. We will share the Airway Bill number right after the products are dispatched. For understanding the general terms and conditions of our delivery partner, feel free to check out the Shiprocket site.
For international orders separate delivery and custom duty charges,( if any in the destination country) need to be be borne by our customers.
Returns- Enjoy our hassle free returns within 7 days of receiving the products. We have a flat Rs100 charge which is refunded back in your artcliq wallet after the product is received in its original packing and condition. Since artcliq supports artisans, we would request you to return the product only if you find a major flaw or defect in the product to keep the artisans morale high.
Process- Just select return in our app and add a photo and appropriate reason for the return. The same will be reviewed by our logistics team and upon approval you will receive an email/notification of approval post which the pickup details can be added for product pickup.
Returns- This is a special service for products valued above Rs2000/- where the customer can freely try the product for a period of 90 days with a small TrynBuy Fee deducted at the time of purchase. After 90 days if for any reason you wish to return the product the remaining amount would be refunded and a pickup would be scheduled as per your convenient time.
Process- After 90 days please select return in the app with an appropriate reason and our logistics team will send an email for coordinating on your convenient pickup times and process the refund after receiving the product in acceptable conditions.
We are closed on Saturday/Sunday.