• Domestic Policy-
  • What is the 7 Days hassle free Return Guarantee? Will I get charged for Returns? How do I get a defective item replaced?

 
Every piece sold at artcliq.com is covered under our 7 Days return guarantee. 

  • All you need to do is click a photo of the received item and select from the given reasons or  write your own for why you would like to return the product. It could be defects or any other problem within 7 days of receiving the product.
  • Our logistics team on receiving the request, will generate a return order and send an email to you for checking your convenient pickup time.
  • Our logistics partner will collect the product returned in its original condition with original packaging etc.
  • On receiving the product the logistics team will quality check the product and initiate a refund after deducting a flat fee of Rs100 which is returned back to you in your artcliq wallet within 2-3 days with an expiry period of 90 days.
  • This Rs100 can be used to buy the same or any other product from artcliq.com.

Defective items have to be informed within 48hrs of receiving- 

  • Please take a video while opening the package to get a faster resolution for defective product replacement or refund. 
  • Please share this video on our whatsapp no + 918094967797 or email along with the order id for processing.
  • Notify us about problems, issues, damages or defects within 48 hours from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed. 
  • You can contact customer service via email at support@artcliq.com or whatsapp us on +91 8094967797, within 48 hours from the date of delivery. T

 

The following products shall not be eligible for return or replacement under this 7 days replacement guarantee:

  • Any products that has been washed.
  • Any item not in its original condition.
  • Any item that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.
  • How do I cancel an order on artcliq.com? 

Cancellation before product has shipped:

  • If you cancel your order before your item has shipped, we will refund the entire amount.
    • If your item has shipped but has not yet been delivered, contact customer service and inform them of the same.
    • If you received the product, it will be eligible for replacement if it is defective. 
    • If you have received your product and want to return the same for any reason within 7 days of delivery, rest assured and see ‘7 days return guarantee’ for further details.
  • International Policy-

    Returns & Replacements

    • No cancellations shall be permissible after the product is dispatched for an international location.
      – Customer will be notified about the shipping status via his/her email.
      – General product dispatch timelines can be referred to from our Shipping policy page. .
    • Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
    • The product is eligible for return in one of the following cases provided the complaint/return request is registered within 24/48 hours of delivery and:
      • Product is defective/damaged.
      • Product is not same as ordered/described – different color, size, style, wrong product.
    • Warranty applicable if specified.
    • Return request will be reviewed by artcliq.com.
    • If required, request will be shared with the artisan/seller for his/her approval.

    After approval, kindly ship the product to our address –Empowerizer LLP/Artcliq,Jagdamba Nagar, Heerapura,  Ajmer Road, Jaipur-302021, Rajasthan, India +918094967797 

    • The courier charges will be reimbursed by artcliq.com.
    • After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective artisan/seller.

    Our Business Policy

    Shipping Time & Delivery Time: As per shipping policy.

    Payment Terms : We Accept International Payment Through XXXXXX.

    Return Policy:

    • You may return your order within 7 days from the date of delivery.
    • The item must be returned In Its original condition.
    • Shipping charges are not refundable.
    • Return Shipping will be paid by buyer.

     ( OUR CUSTOMERS NEED TO BEAR ANY CUSTOM DUTY/SIMILAR CHARGES IN THEIR HOME COUNTRY )